Tag: user query

Feb

Every user query is a puzzle

The user didn’t really mean to give you a level 5 puzzle to solve. But that’s what it is. Every time the user asks you to help him solve a software related problem, he’s giving you a puzzle. Sometimes, it’s a level 1 puzzle, where you don’t even need to fire up your code editor […]

Feb

If a bull charges at them, they will run

It’s a natural reaction. When people see an angry animal charging towards them, they run. Very fast. [image by RollingEarth] So why do programmers think setting user interface controls that are enabled to display as disabled, is acceptable? When users see a greyed out text box, what do they think? It’s disabled. There’s an application […]